Clinic Policies

Clinic Policies

Medical Emergencies

Patients with serious medical emergencies should go to the nearest Emergency Department. Our Clinic is not equipped to handle medical emergencies.

No-Show Policy and Lateness Policy

In order to provide efficient services to all patients, we strictly enforce a fee for any late, missed, or cancelled appointments (fee is variable depending on appointment type $40+). This ensures that we can provide quality, timely services to all patients as efficiently as possible.

We require 48-hour notice for all cancelled or re-scheduled appointments to avoid incurring a no-show fee. Cancellation of any appointments must be done during regular business hours with one of our staff members. We are unable to accept such requests via email.

If you book an appointment within the 48-hour time frame, the policy is in effect immediately.

All appointments will end at the scheduled time so that we may serve the next patient at their scheduled start time.

Late comers may be required to re-schedule for a later time or another day and appropriate charges for the late or missed appointment will apply.


All charges for services must be settled at point of service.

We do not provide direct billing, however, appropriate information and receipts will be provided so that you may submit your claim for reimbursement from your insurance provider.

Visit Duration

Initial visits are 1.5h-2h, follow up visits without acupuncture 20-30min, with acupuncture you will require 45min-1h.

If you request any medical advice or management over the phone, or via email. You will incur a visit fee for the time necessary to address those concerns.

Communication with administrative staff about your health or investigations is also against privacy regulations and you will be instructed to communicate all medical concerns with your doctor at your appointment. Our staff will be happy to help with all other concerns.

Administrative staff will not be able to provide you with the results of your tests. Please book an appointment 10 days after the test is performed to review your results with your doctor.


You may request a refill of any current supplements or tinctures of a current treatment plan (something established in the last 3 months). Please allow 4-5 days for refills.

Please call 250 510 1910 or email for refill requests.

Zero-tolerance policy

Harassment, abusive language, threatening comments or inappropriate behaviour towards anyone in our office will not be tolerated and may lead to dismissal from the practice.

In order to provide you with the best possible care, a healthy working doctor-patient relationship is necessary. If for any reason, this relationship becomes compromised, then it may be best for both parties to end the relationship.